Enhanced Support 

Subscription

Enhanced Support is available from Mediavue for one (1), two (2) or three (3) years. Support provided via email, phone, and web conferencing.

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KEY BENEFITS

Curated Updates

Managed and curated Mediavue Operating System (MVOS) updates including:

• Maintenance

• Security

• CMS client updates

• Linux updates (for Linux based images)

• Firmware

• Security

• Bug fixes

• General OS enhancements

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Dedicated Mediavue Support Engineer

You will be dealing with the same support engineer each time, rather than calling a hotline and speaking with someone different every time. He/she can help with:

• SureVue Media Player configuration and installation

• Overall integration

• Software support

• Application engineering

• Troubleshooting

CMS Application Engineering

Mediavue engineers will work with your team to enhance your content applications as content issues are encountered.  

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Active Network Manager Support

Support on Mediavue's network player management tool (ANM) if licensed

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Pre-Sales Consultation

Mediavue provides pre-sale project consultation to ensure your success. 

Enterprise Support

Subscription

The Mediavue Enterprise Program is an elite service designed to meet the particular needs of global, enterprise-level customers.

Enterprise Support is built upon the foundation of the Mediavue Enhanced Support  and Active Network Manager Subscription Programs.

Services are individually configured to meet a customer’s specific needs. . 

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KEY BENEFITS

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Global Advanced Exchange for player hardware

• Mediavue ships a replacement media player within 24 hours

Custom configuration and staging services

• Tailored image development and deployment

• Installation pre-configuration

• CMS registration

• Direct-to-site shipment

• Installation success confirmation

White Glove Service