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Support Offerings

 

To ensure your success, consider adding a support package. That puts Mediavue in a position to coordinate with your CMS vendor, display maker & integrator and deliver the best possible result. 

Enhanced Support 

Subscription

Enhanced Support is available from Mediavue for one (1), two (2) or three (3) years. Support provided via email, phone, and web conferencing.

KEY BENEFITS

 

Curated Updates

Managed and curated Mediavue Operating System (MVOS) updates including:

  • Maintenance

  • Security

  • CMS client updates

  • Linux updates (for Linux based images)

  • Firmware

  • Security

  • Bug fixes

  • General OS enhancements

Dedicated Mediavue Support Engineer

You will be dealing with the same support engineer each time, rather than calling a hotline and speaking with someone different every time. He/she can help with:

  • SureVue Media Player configuration and installation

  • Overall integration

  • Software support

  • Application engineering

  • Troubleshooting

 

CMS Application Engineering

Mediavue engineers will work with your team to enhance your content applications as content issues are encountered.  

Active Network Manager Support

Support on Mediavue's network player management tool (ANM) if licensed

Pre-Sales Consultation

Mediavue provides pre-sale project consultation to ensure your success. 

Enterprise Support

Subscription

The Mediavue Enterprise Program is an elite service designed to meet the particular needs of global, enterprise-level customers.

 

Enterprise Support is built upon the foundation of the Mediavue Enhanced Support  and Active Network Manager Subscription Programs.

 

Services are individually configured to meet a customer’s specific needs. . 

KEY BENEFITS

Global Advanced Exchange for player hardware

  • Mediavue ships a replacement media player within 24 hours

 

Custom configuration and staging services

  • Tailored image development and deployment

  • Installation pre-configuration

  • CMS registration

  • Direct-to-site shipment

  • Installation success confirmation

 

White Glove Service