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SureVue Updating Guides

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Step-By-Step Guide To Updating Your SureVue Media Players

 

First, you will need to verify which version of the software you are using. There are a few ways to do this.

  1. Locate the SureVue in Active Network Manager by opening ANM, logging in, and observing the SVOP version listed in the fourth column on the home screen.

  2. Open the web configuration tool by entering the IP address or hostname into your web browser’s address bar. Then login using your credentials. The default credentials are username: mvsuser and password: mediaVue99 – The MVOS/SVOP version is listed in the home screen on the top left.

  3. View the SVOP version in the main configuration menu of the SureVue by connecting a keyboard to the player, pressing Shift + Alt + C, and observing the SVOP version in the top menu bar.

IMPORTANT NOTE: If your SureVue player is configured with any release prior to MVOS 1.4.0 (a lower number), then contact MediaVue Support and we will assist you through the updating process.

Update to the latest – SVOP 20.07.01.02 – Using Active Network Manager

  1. Go to anm.mediavuesystems.com and login

  2. Select the SureVues you want to update

  3. Select the “Configure Players” icon

  4. Navigate to the “General” tab

  5. Under “Upload a File to your SureVue,” select “SureVue Update File” in the drop down menu

  6. Locate the .mvi file in your local filesystem and select “Upload”

  7. Wait for the “Success” message

Update to the latest – SVOP 20.07.01.02- Using Webconfig (via web browser)

  1. Enter the player’s IP address or hostname into your web browser’s address bar

  2. Enter the password (default password is mediaVue99), players running MVOS 1.4.1 and later do not require a username, earlier versions require the username mvsuser

  3. Select “advanced player options” in the lower right corner

  4. Navigate to the “General” tab

  5. Under “Upload a File to your SureVue,” select “SureVue Update File” in the drop down menu

  6. Locate the .mvi file in your local filesystem and select “Upload”

  7. Wait for the “Success” message

  8. Repeat these steps for each player you wish to update